Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

We know how important timely and safe delivery is. That’s why Zumars partners with reliable logistics carriers across the U.S. and internationally.

3.1 Processing Time

1. Order processing: 1–3 business days.
2. Made-to-order items: up to 5 business days.
3. Shipping time:
4. Domestic (U.S, UK): 3–10 business days
5. International: 7–21 business days

You’ll receive tracking information as soon as your order ships.

3.2 Tracking & Updates

All orders include real-time tracking via:

1. Your Zumars account → My Orders → Track Package
2. Shipping carrier website (with provided tracking number)

3.3 Shipping Costs

1. Shipping costs are calculated at checkout based on vendor location, product weight, and destination.
2. Some orders may arrive in multiple packages if fulfilled by different vendors.
3. Free Shipping offers may apply on select items or during promotions.

3.4 Delivery Delays

Although we strive for on-time delivery, delays can occur due to:

1. Customs clearance
2. Weather disruptions or natural disasters
3. Incorrect or incomplete shipping addresses
4. High seasonal demand

If your delivery is delayed or missing, contact us immediately for assistance.

3.5 Failed Delivery & Wrong Address

If a package is undeliverable due to customer-provided address errors, it may be returned to the seller.

1. You may be responsible for additional re-shipping fees.

3.6 Damaged or Missing Items

If your package arrives damaged or missing items:

1. Report within 48 hours of delivery.
2. Provide photos and order number.
3. We will offer a replacement, refund, or store credit after verification.

3.7 Delivery Confirmation

When a carrier marks a package as “Delivered,” Zumars considers the order complete.

If you did not receive the package, report it within 7 days for an investigation.

3.8 Delivery Partners

We work with leading logistics companies including:

USPS, UPS, FedEx, DHL, and trusted regional couriers to ensure dependable delivery.

SUMMARY TABLE

Zumars Promise

We’re building more than a marketplace — we’re building trust.

Every order, every seller, every delivery matters to us.

Shop confidently, knowing Zumars stands behind every purchase.