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Frequently asked question

    • Email: support@zumars.com vendorsupport@zumars.com • Phone: +44 • Website/App: Help Center chat or ticket submission
    Contact Zumars support immediately with order details. We investigate all reports and take action against fraudulent sellers.
    Use a strong, unique password and keep your login credentials secure. Notify Zumars immediately if your account is compromised.
    Delays may occur due to weather, customs, or carrier issues. Contact Zumars support if your order is late.
    Sellers are responsible for shipping their products and providing valid tracking numbers within 48 hours.
    • Domestic (U.S. UK): 3–10 business days • International: 7–21 business days
    Zumars reviews evidence from both parties. Funds may be temporarily withheld until the dispute is resolved.
    Sign up via the Seller registration portal, complete verification, and submit your business and banking details.
    Only products delivered and confirmed by buyers during the payout period. Orders under dispute, return, or refund are excluded.
    Vendors receive payouts twice a month, on the 14th and 28th, for all delivered and confirmed orders.
    Refunds are generally free. However, any third-party payment processing fees may apply depending on the payment method.
    Refunds are typically processed within 5–14 business days after the cancellation or return is confirmed.
    We accept major credit/debit cards, PayPal, and other approved payment options based on your location.
    No. After shipment, you must receive the product and initiate a return.
    Refunds are processed within 5–14 business days to your original payment method after the seller confirms the return.
    Go to My Orders → Request Return, select the product, provide the reason, and follow return instructions.
    Eligible products can be returned within 14 days of delivery. Items must be unused, unwashed, and in original packaging with tags. Some items (hygiene products, final sale, or digital products) are non-returnable.
    Once shipped, sellers upload a tracking number. Track your package under “My Orders” in the Zumars app or website.
    Orders can be cancelled only before shipment. Once shipped, cancellations are not possible — you must initiate a return after delivery. Certain items, like personalized products, cannot be cancelled.
    Browse products, add items to your cart, and checkout using secure payment methods. You’ll receive a confirmation email once your order is placed.
    Yes. We use secure payment gateways and monitor sellers to ensure product authenticity and timely delivery.
    Sign up as a Buyer or Seller via our website or mobile app. You must provide accurate information and be at least 18 years old.
    Zumars is a U.S.-based multivendor marketplace connecting buyers and sellers worldwide. We also provide a delivery app for reliable shipping.